/* ========================================================================
   EQA Ops Dashboard — custom styles
   Tailwind CDN provides utilities; this file supplies CSS variables,
   animations, and components Tailwind doesn't express cleanly.
   Dark mode only — no light palette.
   ======================================================================== */

:root {
  --bg-primary:    #0f1117;
  --bg-secondary:  #1a1d27;
  --bg-card:       #21253a;
  --border:        #2d3148;
  --border-hover:  #3d4258;
  --text-primary:  #e2e8f0;
  --text-muted:    #64748b;
  --accent-blue:   #3b82f6;
  --accent-green:  #22c55e;
  --accent-amber:  #f59e0b;
  --accent-red:    #ef4444;
  --accent-purple: #a855f7;
}

* { box-sizing: border-box; }

html, body { height: 100%; }

body {
  margin: 0;
  background: var(--bg-primary);
  color: var(--text-primary);
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
               Oxygen, Ubuntu, sans-serif;
  font-size: 14px;
}

/* ---------- Scrollbar ---------- */
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-track { background: var(--bg-secondary); }
::-webkit-scrollbar-thumb {
  background: var(--border);
  border-radius: 5px;
}
::-webkit-scrollbar-thumb:hover { background: var(--border-hover); }

/* ---------- Skeleton shimmer ---------- */
.skeleton {
  background: linear-gradient(90deg,
    var(--bg-card) 0%, #2a2f46 50%, var(--bg-card) 100%);
  background-size: 200% 100%;
  animation: skeleton-shimmer 1.4s ease-in-out infinite;
  border-radius: 4px;
}
@keyframes skeleton-shimmer {
  0%   { background-position: 200% 0; }
  100% { background-position: -200% 0; }
}

/* ---------- Status badges ---------- */
.badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 9999px;
  font-size: 11px;
  font-weight: 600;
  line-height: 1.4;
  white-space: nowrap;
}
.badge-red    { background: rgba(239,  68,  68, 0.18); color: #fca5a5; }
.badge-amber  { background: rgba(245, 158,  11, 0.18); color: #fcd34d; }
.badge-blue   { background: rgba( 59, 130, 246, 0.18); color: #93c5fd; }
.badge-green  { background: rgba( 34, 197,  94, 0.18); color: #86efac; }
.badge-gray   { background: rgba(100, 116, 139, 0.22); color: #cbd5e1; }
.badge-purple { background: rgba(168,  85, 247, 0.22); color: #d8b4fe; }

/* ---------- Row tints ---------- */
tr.row-risk              { background-color: rgba(239,  68,  68, 0.10); }
tr.row-risk:hover        { background-color: rgba(239,  68,  68, 0.18); }
tr.row-stale-open        { background-color: rgba(245, 158,  11, 0.08); }
tr.row-stale-open:hover  { background-color: rgba(245, 158,  11, 0.14); }
tr.row-stale-pending     { background-color: rgba(245, 158,  11, 0.05); }
tr.row-stale-pending:hover { background-color: rgba(245, 158, 11, 0.10); }
tr.row-oos               { background-color: rgba(239,  68,  68, 0.10); }
tr.row-low               { background-color: rgba(245, 158,  11, 0.08); }
tr.row-selected          { background-color: rgba( 59, 130, 246, 0.14) !important; }

/* ---------- Filter pills ---------- */
.pill {
  padding: 4px 10px;
  font-size: 12px;
  font-weight: 500;
  border: 1px solid var(--border);
  border-radius: 9999px;
  color: var(--text-muted);
  background: transparent;
  cursor: pointer;
  transition: all 0.12s;
}
.pill:hover {
  color: var(--text-primary);
  border-color: var(--border-hover);
}
.pill.active {
  background: var(--accent-blue);
  border-color: var(--accent-blue);
  color: #fff;
}
.pill-risk.active {
  background: var(--accent-red);
  border-color: var(--accent-red);
  color: #fff;
}

/* ---------- Tab nav underline ---------- */
.tab {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 0 16px;
  height: 48px;
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  background: transparent;
  border: 0;
  border-bottom: 2px solid transparent;
  color: var(--text-muted);
  transition: color 0.1s;
}
.tab:hover { color: var(--text-primary); }
.tab.active {
  color: var(--text-primary);
  border-bottom-color: var(--accent-blue);
}

/* ---------- Side panel ---------- */
.side-panel {
  position: fixed;
  top: 108px;           /* 60px header + 48px tabs */
  right: 0;
  bottom: 0;
  width: 40%;
  min-width: 420px;
  max-width: 680px;
  background: var(--bg-secondary);
  border-left: 1px solid var(--border);
  transform: translateX(100%);
  transition: transform 0.22s ease-out;
  overflow-y: auto;
  z-index: 40;
  padding: 20px;
}
.side-panel.open { transform: translateX(0); }
.side-panel-close {
  position: absolute;
  top: 16px;
  right: 16px;
  background: transparent;
  border: 0;
  color: var(--text-muted);
  font-size: 22px;
  cursor: pointer;
  line-height: 1;
}
.side-panel-close:hover { color: var(--text-primary); }

.comment {
  padding: 10px 12px;
  background: var(--bg-card);
  border-radius: 6px;
  margin-bottom: 8px;
}
.comment-customer { border-left: 3px solid var(--accent-blue); }
.comment-agent    { border-left: 3px solid var(--accent-green); }
.comment-meta {
  font-size: 11px;
  color: var(--text-muted);
  margin-bottom: 4px;
}
.comment-body {
  font-size: 13px;
  line-height: 1.55;
  white-space: pre-wrap;
  word-break: break-word;
}

/* ---------- Modal ---------- */
.modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.65);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 80;
  backdrop-filter: blur(2px);
  animation: fade-in 0.15s ease-out;
  padding: 20px;
}
.modal-content {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 20px;
  max-width: 640px;
  width: 100%;
  max-height: 86vh;
  overflow-y: auto;
  animation: slide-up 0.18s ease-out;
}
.modal-title {
  font-size: 15px;
  font-weight: 600;
  margin-bottom: 14px;
}
.modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 16px;
}
@keyframes fade-in  { from { opacity: 0; } to { opacity: 1; } }
@keyframes slide-up {
  from { transform: translateY(10px); opacity: 0; }
  to   { transform: translateY(0);    opacity: 1; }
}

/* ---------- Toasts ---------- */
.toast-container {
  position: fixed;
  bottom: 20px;
  right: 20px;
  display: flex;
  flex-direction: column-reverse;
  gap: 8px;
  z-index: 100;
  pointer-events: none;
}
.toast {
  pointer-events: auto;
  min-width: 280px;
  max-width: 400px;
  padding: 10px 14px;
  border-radius: 8px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-left-width: 4px;
  color: var(--text-primary);
  font-size: 13px;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.4);
  animation: slide-in-right 0.18s ease-out;
}
.toast-info    { border-left-color: var(--accent-blue); }
.toast-success { border-left-color: var(--accent-green); }
.toast-warning { border-left-color: var(--accent-amber); }
.toast-error   { border-left-color: var(--accent-red); }

.toast-dismiss {
  background: none;
  border: 0;
  color: var(--text-muted);
  cursor: pointer;
  font-size: 16px;
  padding: 0 4px;
  line-height: 1;
}
.toast-dismiss:hover { color: var(--text-primary); }
@keyframes slide-in-right {
  from { transform: translateX(100%); opacity: 0; }
  to   { transform: translateX(0);    opacity: 1; }
}

/* ---------- Email / code block ---------- */
.email-block {
  background: var(--bg-primary);
  border: 1px solid var(--border);
  padding: 12px 14px;
  border-radius: 6px;
  font-family: Consolas, Monaco, "Courier New", monospace;
  font-size: 12.5px;
  line-height: 1.6;
  white-space: pre-wrap;
  word-break: break-word;
  user-select: text;
  max-height: 400px;
  overflow-y: auto;
}

/* ---------- Replied-today dot ---------- */
.dot-green {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--accent-green);
  display: inline-block;
  box-shadow: 0 0 6px rgba(34, 197, 94, 0.6);
}

/* ---------- Inline-editable cells ---------- */
.inline-edit {
  cursor: text;
  padding: 2px 6px;
  border-radius: 4px;
  display: inline-block;
  min-width: 40px;
}
.inline-edit:hover { background: rgba(59, 130, 246, 0.08); }
.inline-edit-input {
  width: 72px;
  padding: 2px 6px;
  background: var(--bg-primary);
  border: 1px solid var(--accent-blue);
  border-radius: 4px;
  color: var(--text-primary);
  font-size: 13px;
  outline: none;
}

/* ---------- Tables ---------- */
table.data-table {
  width: 100%;
  border-collapse: collapse;
}
table.data-table thead {
  background: var(--bg-secondary);
}
table.data-table th {
  text-align: left;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
  color: var(--text-muted);
  padding: 10px 12px;
  position: sticky;
  top: 0;
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border);
  z-index: 1;
}
table.data-table td {
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
  font-size: 13px;
  vertical-align: middle;
}
table.data-table tbody tr {
  cursor: pointer;
  transition: background-color 0.08s;
}
table.data-table tbody tr:hover {
  background-color: rgba(59, 130, 246, 0.06);
}

/* ---------- Inputs / selects / textarea ---------- */
input[type="text"],
input[type="number"],
input[type="date"],
input[type="email"],
input[type="search"],
select,
textarea {
  background: var(--bg-primary);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 6px 10px;
  color: var(--text-primary);
  font-size: 13px;
  font-family: inherit;
  outline: none;
  width: 100%;
}
input:focus, select:focus, textarea:focus {
  border-color: var(--accent-blue);
}
textarea { min-height: 70px; resize: vertical; }

.form-label {
  display: block;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
  color: var(--text-muted);
  margin-bottom: 4px;
}
.form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-bottom: 12px;
}
.form-row.single { grid-template-columns: 1fr; }

/* ---------- Buttons ---------- */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  font-size: 13px;
  font-weight: 500;
  border-radius: 6px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text-primary);
  cursor: pointer;
  transition: all 0.1s;
  white-space: nowrap;
}
.btn:hover:not(:disabled) {
  background: #292e48;
  border-color: var(--border-hover);
}
.btn:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}
.btn-primary {
  background: var(--accent-blue);
  border-color: var(--accent-blue);
}
.btn-primary:hover:not(:disabled) {
  background: #2563eb;
  border-color: #2563eb;
}
.btn-warn {
  background: transparent;
  border-color: var(--accent-amber);
  color: var(--accent-amber);
}
.btn-warn:hover:not(:disabled) {
  background: rgba(245, 158, 11, 0.10);
}
.btn-danger {
  background: transparent;
  border-color: var(--accent-red);
  color: var(--accent-red);
}
.btn-danger:hover:not(:disabled) {
  background: rgba(239, 68, 68, 0.10);
}
.btn-icon {
  padding: 4px 7px;
  font-size: 14px;
}

/* ---------- Spinner ---------- */
.spinner {
  width: 14px;
  height: 14px;
  border: 2px solid var(--border);
  border-top-color: var(--accent-blue);
  border-radius: 50%;
  animation: spin 0.7s linear infinite;
  display: inline-block;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* ---------- Empty state ---------- */
.empty-state {
  padding: 48px 20px;
  text-align: center;
  color: var(--text-muted);
}

/* ---------- Error banner ---------- */
.error-banner {
  background: rgba(239, 68, 68, 0.12);
  border: 1px solid rgba(239, 68, 68, 0.35);
  color: #fca5a5;
  padding: 10px 14px;
  border-radius: 6px;
  margin: 12px 16px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
}

/* ---------- Utility text colors ---------- */
.text-muted   { color: var(--text-muted); }
.text-primary { color: var(--text-primary); }
.text-red     { color: var(--accent-red); }
.text-amber   { color: var(--accent-amber); }
.text-green   { color: var(--accent-green); }
.text-blue    { color: var(--accent-blue); }
.text-purple  { color: var(--accent-purple); }

.border-card { border-color: var(--border); }
.bg-card { background: var(--bg-card); }
.bg-secondary { background: var(--bg-secondary); }

.hidden { display: none !important; }

/* ---------- Header ---------- */
.app-header {
  height: 60px;
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  padding: 0 20px;
  gap: 20px;
}
.app-wordmark {
  font-size: 16px;
  font-weight: 700;
  letter-spacing: 0.06em;
  color: #fff;
}

/* ---------- Tabs row ---------- */
.tab-nav {
  height: 48px;
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: stretch;
  padding: 0 20px;
}

/* ---------- Layout containers ---------- */
.page {
  display: flex;
  flex-direction: column;
  height: 100vh;
}
.content {
  flex: 1;
  overflow: hidden;
  position: relative;
}
.panel {
  height: 100%;
  display: flex;
  flex-direction: column;
}
.panel-toolbar {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border);
  background: var(--bg-secondary);
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}
.panel-body {
  flex: 1;
  overflow: auto;
}

/* ---------- Ticket table / side-panel split ---------- */
.triage-layout {
  display: flex;
  height: 100%;
}
.triage-main {
  flex: 1;
  overflow: auto;
  transition: margin-right 0.22s ease-out;
}
.triage-layout.panel-open .triage-main {
  margin-right: 40%;
}
@media (max-width: 900px) {
  .triage-layout.panel-open .triage-main { margin-right: 0; }
  .side-panel { width: 100%; min-width: 0; max-width: 100%; }
}

/* ---------- Icon-only flag cells ---------- */
.flags-cell {
  display: inline-flex;
  gap: 4px;
  font-size: 14px;
  line-height: 1;
}

/* ---------- Ticket header row in side panel ---------- */
.side-section {
  margin-bottom: 18px;
}
.side-section-title {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--text-muted);
  margin-bottom: 6px;
}
.side-kv {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  font-size: 13px;
  padding: 3px 0;
}
.side-kv .k { color: var(--text-muted); }
.side-kv .v { color: var(--text-primary); text-align: right; }

/* ---------- Select-all on email block click helper ---------- */
.email-block[data-selectable="true"]:hover {
  border-color: var(--accent-blue);
}

/* ========================================================================
   v2 additions: search, templates, composer, inline field-edit, import
   ======================================================================== */

/* ---------- Ticket search input (in toolbar) ---------- */
.search-input {
  background: var(--bg-card);
  color: var(--text-primary);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 6px 10px;
  font-size: 13px;
  min-width: 260px;
  outline: none;
  transition: border-color 120ms;
}
.search-input:focus { border-color: var(--accent-blue); }
.search-input::placeholder { color: var(--text-muted); }

/* ---------- Side-panel field-edit (click-to-edit value) ---------- */
.side-kv .v.editable {
  cursor: pointer;
  border-bottom: 1px dashed transparent;
  transition: border-color 120ms;
}
.side-kv .v.editable:hover { border-bottom-color: var(--accent-blue); }
.side-kv .v.editable::after {
  content: ' ✎';
  opacity: 0;
  color: var(--accent-blue);
  transition: opacity 120ms;
}
.side-kv .v.editable:hover::after { opacity: 0.8; }

.field-edit-input {
  background: var(--bg-secondary);
  color: var(--text-primary);
  border: 1px solid var(--accent-blue);
  border-radius: 4px;
  padding: 2px 6px;
  font-size: 13px;
  min-width: 160px;
  font-family: inherit;
  outline: none;
}

/* ---------- Reply templates list ---------- */
.templates-list {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin-top: 6px;
}
.template-chip {
  background: var(--bg-card);
  border: 1px solid var(--border);
  color: var(--text-primary);
  padding: 6px 10px;
  border-radius: 6px;
  cursor: pointer;
  font-size: 12px;
  text-align: left;
  transition: border-color 120ms, background 120ms;
  width: 100%;
}
.template-chip:hover {
  border-color: var(--accent-blue);
  background: var(--bg-secondary);
}
.template-chip .t-name { font-weight: 600; color: var(--text-primary); }
.template-chip .t-preview { color: var(--text-muted); margin-top: 2px; }

/* ---------- Reply composer ---------- */
.composer {
  margin-top: 8px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.composer textarea {
  background: var(--bg-secondary);
  color: var(--text-primary);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 8px 10px;
  min-height: 110px;
  font-family: inherit;
  font-size: 13px;
  resize: vertical;
  outline: none;
}
.composer textarea:focus { border-color: var(--accent-blue); }
.composer-row {
  display: flex;
  align-items: center;
  gap: 8px;
  justify-content: space-between;
}
.visibility-toggle {
  display: inline-flex;
  gap: 0;
  border: 1px solid var(--border);
  border-radius: 6px;
  overflow: hidden;
}
.visibility-toggle button {
  background: var(--bg-card);
  color: var(--text-muted);
  border: none;
  padding: 5px 10px;
  font-size: 12px;
  cursor: pointer;
  transition: background 120ms, color 120ms;
}
.visibility-toggle button.active {
  background: var(--accent-blue);
  color: white;
}
.visibility-toggle button.active.internal {
  background: var(--accent-amber);
  color: #1a1d27;
}

/* ---------- Inventory import preview ---------- */
.import-summary {
  display: flex;
  gap: 12px;
  padding: 10px;
  background: var(--bg-secondary);
  border-radius: 6px;
  margin-bottom: 10px;
  font-size: 13px;
}
.import-summary .stat {
  display: flex;
  flex-direction: column;
}
.import-summary .stat .n {
  font-size: 20px;
  font-weight: 600;
  font-variant-numeric: tabular-nums;
}
.import-summary .stat .l { color: var(--text-muted); font-size: 11px; text-transform: uppercase; letter-spacing: 0.5px; }
.import-summary .stat.add .n    { color: var(--accent-green); }
.import-summary .stat.update .n { color: var(--accent-blue); }
.import-summary .stat.skip .n   { color: var(--text-muted); }

.import-table {
  max-height: 320px;
  overflow: auto;
  border: 1px solid var(--border);
  border-radius: 6px;
}
.import-table table { width: 100%; border-collapse: collapse; }
.import-table th,
.import-table td {
  text-align: left;
  padding: 4px 8px;
  font-size: 12px;
  border-bottom: 1px solid var(--border);
}
.import-table tr.new td:first-child { border-left: 3px solid var(--accent-green); }
.import-table tr.updated td:first-child { border-left: 3px solid var(--accent-blue); }

/* ---------- D1 status banner ---------- */
.d1-banner {
  background: rgba(245, 158, 11, 0.12);
  border: 1px solid var(--accent-amber);
  color: var(--text-primary);
  padding: 8px 12px;
  border-radius: 6px;
  margin: 8px 16px 0;
  font-size: 12px;
}
.d1-banner code {
  background: var(--bg-card);
  padding: 1px 6px;
  border-radius: 3px;
  font-family: Consolas, Monaco, monospace;
  font-size: 11px;
}